These terms and conditions outline the rules and regulations for the use of RMD's Website.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use RMD's website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Saudi Arabia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
License : Unless otherwise stated, RMD and/or it’s licensors own the intellectual property rights for all material on RMD. All intellectual property rights are reserved. You may view and/or print pages from https://www.rmdfab.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
RMD reserves the right to refuse any order of OBJECTS causing an offense to public order or good practices, as well as any OBJECT clearly infringing a third party intellectual right. In particular, this list not being exhaustive, firearms, objects presenting racist, pornographic, violent content without being a piece of art, as well as any mark, brandname, figure clearly infringing any third party intellectual property right will be refused. RMD is solely responsible for judging if an OBJECT comply with the provision in this article. In the event that the CUSTOMER think that his OBJECT has been refused even if it complies with this article, he is invited to contact RMD to explain his case.
The prices of the OBJECTS shown on the catalogue published on the website “http://www.rmdfab.com”, as well as the prices indicated for personalised orders, are given in Saudi, including tax. Postage and packing costs should be added. The VAT amount, as well as postage and packing costs, will be indicated on the invoice.
All orders are payable in SAR Saudi Riyals, we dont accept any other currency for payment at RMD.
RMD reserves the right to change its prices at any time. Invoices for the OBJECTS will be drawn up based on the prices in force at the time the order was validated by RMD.
For orders and deliveries made outside of the Saudi territory wont be accepted. all orders made within Saudi Arabia will be charged with 5% VAT as stated by the Saudi Government.
CUSTOMERS wishing to purchase an OBJECT available on the “http:// www.rmdfab.com” website catalogue, or wishing to have an OBJECT manufactured based on a model they have designed themselves, must, without fail:
Confirmation of the order implies acceptance of these general terms and conditions, recognition that the CUSTOMER is fully aware of these and renunciation by the CUSTOMER of the use of their own purchase conditions or any other conditions.
The CUSTOMER’s “click” on the “Pay” button when making the order constitutes an electronic signature between the parties and has the same value as a written signature.
A confirmation email summarising the order (description of the OBJECT, price, manufacturing date, delivery date, etc.) will be sent to the CUSTOMER by RMD. The OBJECT sales contract is concluded when RMD, after having had the possibility of checking the detail of the order and its total price, as well as correcting any errors, has confirmed it. RMD reserves the right to reject the order and reimburse the CUSTOMER. Reimbursement is made by any means of payment within a 15 day timeframe. RMD will send an email confirming its acceptance of the order. Data recorded and kept by RMD constitutes proof of all transactions carried out between RMD and its CUSTOMERS.
In the event the materials used in the manufacture of OBJECTS are unavailable: Permanent unavailability: RMD undertakes to offer OBJECTS with similar characteristics or to refund the missing OBJECTS within 30 days. Temporary unavailability: RMD will inform the CUSTOMER about restocking deadlines. The CLIENT can choose to maintain the order with these new deadlines or to cancel it. In that case, RMD will offer to refund the missing OBJECT without delay and no later than 30 days in accordance with the Saudi consumer code (article L121-20-3). RMD reserves the right to suspend the OBJECT personalisation service at any time for a duration determined by RMD, or in the event failure in stock of primary materials or breakdown in the equipment used to manufacture the OBJECTS.
RMD will endeavour to ensure that its Saudi deliveries take place within the time periods was estimated in the options page when the USER chose the materials to cut. The order will be produced and delivered soon as possible following receipt of payment for the order. The timeframes indicated upon validation of the order are average usual timeframes and correspond to the time required for handling and delivery. RMD undertakes to inform the CUSTOMER of any foreseen delays in delivery. The OBJECTS will be delivered to the address indicated by the CUSTOMER on the order. Ownership of the OBJECTS, and the associated risks, will be transferred to the CUSTOMER as soon as they take possession of the OBJECTS. Any irregularity concerning the delivery (damages, OBJECTS missing compared to order delivery, damaged parcel, broken OBJECTS ...) must necessarily be specified in writing on the delivery order,giving sufficient details in the section entitled “Acceptance with Reserves” aimed specifically for this and must be signed by the CLIENT. To ensure that these reserves are taken into consideration, the CLIENT must also confirm the irregularity to the transporter within three (3) working days following delivery, by means of a registered letter with acknowledgement of receipt specifying the irregularity. The CLIENT must send a copy of this letter by ordinary mail to RMD.
Cards accepted for payment are: MasterCard , Visa and Mada. Payment is made online directly using the secure payment module on the specialist company Payfort Ltd for payments. The bank card number and expiry date are encrypted and transmitted to the specialised company Payfort. Secure services are provided using the SSL encrypting procedure (Secure Socket Layer), with no access granted to RMD or any third party. In particular, RMD does not use any technical intermediary for the transmission of payment data. This information will not be reused. RMD does not keep payment card informations of its customers. The order amount is debited from the CUSTOMER’s account upon validation of the order by RMD. Data recorded and kept by RMD constitutes proof of the order and of all transactions carried out. Data recorded by the payment system constitutes proof of the financial transactions. Invoices will be available on the RMD website in the “Your Account” section.
RMD’s main vocation is to satisfy its CUSTOMERS. RMD undertakes to do its utmost to meet its CUSTOMERS’ expectations. If you wish to cancel an order or make a comment or criticism about the services proposed by RMD, you may contact us at the following addresses:
- By email rmd@rmdfab.com
- In the KSA: +966599560267
Note: RMD makes all OBJECTS to measure. As these are “personalised” products, the right of cancellation of a Confirmed Purchase Order is not subject to Cancellation when the production process starts.
For more information or if you are not entirely satisfied with services provided by RMD, contact our Customer Service Department:
- By email rmd@rmdfab.com
- In KSA: +966599560267;
- Postal address:
RMD
Jeddah 23867 - Makkah , Saudi Arabia
Last update : April 2nd 2019